Chocolate Moment have put together the answers to a list of most frequently asked questions by our customers to ensure you shop with confidence.
Q: How do I pay for my order?
A: You can pay for your order by credit/debit card. All payments will be accepted in pounds Sterling (GBP). Chocolate Moment accept payments made by all major cards - Mastercard, Swith, Solo, American Express, Visa Electron and Visa Card.
Q: How much is delivery?
A: There is a minimum delivery charge of £4.99 per order, for all UK Mainland orders. There will be a flat delivery charge of £27.99 on all orders to addresses not on UK Mainland. Any orders that are of the value £50 and above shall be dispatched for free to addresses on UK Mainland. This offer excludes Northern Ireland, North of Scotland, Channel Islands, Isle of Man, Isle of Wight, Scottish Islands and Republic of Ireland.
Q: Do you offer next day delivery?
A: We do not guarantee delivery times as they are governed by our carriers; however UK deliveries generally arrive within 1-3 days of dispatch. All orders received by 1p.m Monday – Friday will be despatched the same day to be delivered on the next working day. Any orders received after 1p.m Monday – Friday will be despatched on the next working day. Delivery times will vary for orders being dispatched to some UK addresses that are on UK Mainland. Deliveries to some UK Mainland postcodes, Northern Ireland, North of Scotland, Channel Islands, Isle of Wight and Scottish Islands may take 2-3 working days. Orders for any products are not despatched on Saturday, Sunday, Bank and Public Holidays.
Q: How can I return goods to you?
A: If you are not fully satisfied by the product, you may return them within 7 days of receipt to: Customer Returns, Chocolate Moment, 124 Stansfeld Street, Blackburn, Lancashire, BB2 2NG. Please ensure that you include all your contact details, any reference labels (Order ID) related to the product and details of the problem.
Q: How long do I have to return the goods?
A: If you are not fully satisfied by the product, you must return them within 7 days of receipt. Returns made after 7 days of receipt will not be accepted by Chocolate Moment.