Returns
• All returns must be made with the contents in a re-sellable condition.
• Chocolate Moment will not accept returns that have been opened, tampered with or any product that has been specially ordered in by us.
• The cost of returning the goods will be the responsibility of the buyer and not Chocolate Moment. A refund of the order will be given once the goods have been checked to be satisfactory by Chocolate Moment.
• If you are not fully satisfied by the product, you may return them within 7 days of receipt to: Customer Returns, Chocolate Moment, 124 Stansfeld Street, Blackburn, Lancashire, BB2 2NG. Please ensure that you include all your contact details, any reference labels related to the product and details of the problem.
• Returns made after 7 days of receipt will not be accepted by Chocolate Moment.
• Chocolate Moment will try to ensure that all products are dispatched in perfect condition. We cannot accept damages to the products due to climate conditions after dispatch – e.g. chocolate melting due to exposure to heat.
If you have any questions you can contact us via returns@chocolatemoment.co.uk