Shipping
• We do not guarantee delivery times as they are governed by our carriers; however UK deliveries generally arrive within 1-3 days of dispatch. Chocolate Moment cannot be held responsible for delays caused by delivery companies. We retain the right to change courier and service at our discretion.
• All orders received by 1p.m Monday – Friday will be despatched the same day to be delivered on the next working day. Any orders received after 1p.m Monday – Friday will be despatched on the next working day.
• We will try our best to deliver your order on the next working day between 9a.m and 5.30.pm.
• Orders for any products are not despatched on Saturday, Sunday, Bank and Public Holidays.
• Due to certain circumstances Chocolate Moment may not hold the product you require, in which case we will contact you. A replacement item of the same value as your order will be offered and despatched on the next working day should you accept.
• The price of delivery shall be dependant on the total value of your order. Any orders that are of the value £50 and above shall be dispatched for free to addresses on UK Mainland. This offer excludes Northern Ireland, North of Scotland, Channel Islands, Isle of Man, Isle of Wight, Scottish Islands and Republic of Ireland
• There will be a flat delivery charge of £27.99 on all orders to addresses not on UK Mainland
• There is a minimum delivery charge of £4.99 per order, for all UK Mainland orders.
• Delivery times will vary for orders being dispatched to some UK addresses that are on UK Mainland. Deliveries to some UK Mainland postcodes, Northern Ireland, North of Scotland, Channel Islands, Isle of Wight and Scottish Islands may take 2-3 working days. Delivery charges can be viewed at the checkout before placing your order.
• In the event that no-one is available to receive the delivery, a card will be left providing you with the option to have the item delivered at a later date.